Support
Need help, found a bug, or have a question? Email us and we will get back to you.
Email: support@imagestego.com
Please include your iOS version, your device model, and a short description of what happened. Do not send photos you want to keep private.
Questions about the app
I forgot my hidden password. Can you recover my photos?
No — and this is by design. The password is the only key to your hidden photos, and it is never stored anywhere or sent to us. If you have forgotten it, the only way back is Settings → Reset App, which deletes all photos in the app and lets you set a new password.
Where are my hidden photos stored? Are they uploaded?
In the app, they are stored only inside the app's private storage on your iPhone, encrypted with AES-256-GCM, and nothing is uploaded. See the privacy policy for details.
What happens if I delete the app?
iOS removes all of the app's private storage, including your hidden photos and your password. There is no cloud copy, so this cannot be undone.
How do I restore my purchase on a new phone?
Open the full-version screen in the app and tap Restore Purchases. Make sure you are signed in with the same App Store account you used to buy it.
How do I request a refund?
Purchases are handled by Apple, not by us. Request a refund through Apple at reportaproblem.apple.com.
I can't open a photo someone shared with me.
Shared private photos require the short note the sender gave you. Ask the sender for the exact note and enter it when prompted. If the note is correct and it still will not open, the photo's access period may have ended, or it may not be a Hi-Filter photo.